How do I Return/Exchange my hair?

Return/Exchange Policy: We accept returns for exchange only or store credit within 7 calendar days after delivery of the product. After 7 calendar days, we will offer an exchange or store credit only. Hair must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: • -without showing signs of wear or damage in any way • -within 7 calendar days of the delivery date (after 7 days no returns are allowed) • -must not be a special order or a custom order (Ex. custom colored hair) • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. If Hair is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for or a cash refund, but only those items that were defective or not ordered from us. Refunds are contingent upon inspection of item(s) once we receive it. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be exchanged or granted a store credit. Customer is responsible for all shipping costs if seller is not at fault. Hollyhood Virgin Hair 15885 Woodward Ave Highland Park, MI 48203 Customer Service Phone: 313-499-0639 EXT 103 Email: